Service Agreement
Service
Agreement
NDIS Plan Management Service Agreement
This Service Agreement is between Care Focus Plan (referred to as “we,” “our,” or “us”) and the NDIS participant (referred to as “you” or “participant”).
We are committed to providing NDIS plan management services to help you manage your funding, pay providers on time, and track your budget. This agreement outlines our responsibilities, your rights, and how we will work together.
Our Responsibilities
As your NDIS Plan Manager, Care Focus Plan agrees to:
- Process Provider Payments – Ensure all invoices are paid accurately and on time.
- Track Your Budget – Provide monthly spending reports and help you manage funds wisely.
- Offer Support & Guidance – Assign a dedicated plan manager to assist with your plan.
- Ensure Compliance – Follow NDIS guidelines and provide ethical and professional services.
- Keep Your Information Secure – Protect your personal and financial details in accordance with the Privacy Act 1988 (Cth).
Your Responsibilities
To ensure smooth plan management, you agree to:
- Provide Accurate Information – Share your NDIS plan details and provider invoices.
- Approve Payments – Confirm services received and notify us of any disputes.
- Use Funds as Intended – Ensure your NDIS funds are spent in line with your plan goals.
- Inform Us of Any Changes – Notify us if your NDIS plan, contact details, or circumstances change.
Service Fees & Payments
Our NDIS plan management service is fully funded by the NDIS, meaning:
- There are no out-of-pocket costs for you.
- Our fees are set by the NDIS Price Guide and will be deducted from your plan automatically.
- We will ensure timely payments to your service providers.
Ending or Changing This Agreement
This agreement remains in place for the duration of your NDIS plan unless:
- You decide to switch plan managers – You can cancel this agreement anytime with 14 days’ notice.
- Your NDIS plan changes or ends – We will adjust services accordingly.
- Both parties agree to make changes – We can update the agreement together if needed.
To cancel or make changes, please contact us via [phone number] or [email address].
Privacy & Confidentiality
We respect your privacy and will:
- Keep all personal and financial information secure.
- Not share your details without your consent unless required by law or the NDIS Commission.
For more details, refer to our Privacy Policy.
Feedback & Complaints
We value your feedback and are committed to continuous improvement. If you have concerns or complaints, you can:
📩 Email us: [email address]
📞 Call us: [phone number]
📍 Contact the NDIS Commission: If you are unsatisfied with our resolution, you can contact the NDIS Quality and Safeguards Commission via 1800 035 544
Agreement Confirmation
By signing this agreement, you confirm that you:
- Understand the services we provide.
- Agree to work with Care Focus Plan as your NDIS plan manager.
- Allow us to process payments on your behalf.
Participant Name: _______________________
NDIS Number: _______________________
Signature: _______________________
Date: __ / __ / ____
Need help? Contact us anytime—we’re here to support you!