FAQ
Frequently Asked Questions
At Care Focus Plan, we understand that navigating the NDIS can be overwhelming. Below are answers to some of the most frequently asked questions about NDIS plan management and how we can assist you.
General NDIS Questions
The National Disability Insurance Scheme (NDIS) is a government-funded program that provides support and funding to Australians with permanent and significant disabilities, helping them achieve their goals and live independently.
To be eligible for the NDIS, you must:
✔️ Be under 65 years old
✔️ Be an Australian citizen, permanent resident, or hold a protected special category visa
✔️ Have a permanent and significant disability that impacts your daily life
The NDIS funds a wide range of supports, including:
- Daily living assistance (e.g., personal care, household tasks)
- Therapies (e.g., physiotherapy, speech therapy)
- Assistive technology (e.g., wheelchairs, communication devices)
- Social and community participation
- Employment and skill development
You can apply for the NDIS by:
1️⃣ Visiting the NDIS website and completing the access request form.
2️⃣ Calling 1800 800 110 to request access over the phone.
3️⃣ Speaking with your doctor or a support provider for assistance.
Plan Management Questions
Plan management is a way to handle your NDIS funding. With Care Focus Plan, we take care of invoice payments, budget tracking, and financial reporting while you enjoy full control over your supports.
✔️ No paperwork – We handle invoices and payments for you.
✔️ More provider choices – Use both NDIS-registered and non-registered providers.
✔️ Cost-free service – Plan management is fully funded by the NDIS.
✔️ Expert financial support – Get assistance with budgeting and spending.
Feature | Plan Management (Care Focus Plan) | Self-Managed | NDIA-Managed |
Handles invoices & payments | ✅ Yes | ❌ No (You manage them) | ✅ Yes (Only for NDIS-registered providers) |
Full provider choice | ✅ Yes (NDIS-registered & non-registered providers) | ✅ Yes | ❌ No (Only NDIS-registered providers) |
Budget tracking & reporting | ✅ Yes | ❌ No (You do it yourself) | ✅ Yes |
Financial paperwork | ✅ Handled by us | ❌ Your responsibility | ✅ Handled by NDIA |
How Care Focus Plan Works
It’s simple! Just follow these steps:
1️⃣ Contact us – Call, email, or fill out our online sign-up form.
2️⃣ Provide your NDIS details – We’ll guide you through the process.
3️⃣ Get started! – We’ll handle your invoices, payments, and budget tracking.
Yes! Plan management is covered by the NDIS, so there is no out-of-pocket cost for you.
We can set up your plan management within a few days, ensuring a smooth transition without delays.
We process provider invoices promptly and submit them to the NDIS for payment, ensuring fast and hassle-free transactions.
Yes! You can switch to Care Focus Plan anytime, even if your current plan is already active. Simply contact us, and we’ll help with the transition.
Funding & Budget Questions
With Care Focus Plan, you receive regular spending updates and can request a budget overview anytime to keep track of your funds.
If your funding is running low, we’ll notify you and help explore options such as a plan review to request additional support from the NDIS.
Yes! With Care Focus Plan, you can choose both NDIS-registered and non-registered providers, giving you more flexibility in your supports.